Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. Working with sporting partners, organisations and local authorities, they encourage sporting ambitions in the young, and promote standards nationally.
Senior UX Researcher
Senior UX Researcher, UX Designer, Project Manager, Account Manager
Sport Wales Institute is a team of practitioners and performance advisors helping individuals and athletes achieve success.
The project was to design a user-centred alpha prototype for the ‘application scorecard process’ for the Institute’s support and services.
The project started by a remote workshop with the four main internal stakeholders, the workshop was utilised to start understanding the complex internal process the institute staff were undertaking to assess and evaluate each application made.
One-to-one remote interviews with internal and key external stakeholders were carried out, in-depth 45min interviews were used to identify and better understand the needs and pain points of all users.
Following the synthesis of the user research a service map workshop was carried out to draw and validate the institute’s requirements within the complete process.
Having confirmed what the new service needed to include they were turned into two simple and logical user journeys, first of the ‘applying for a new project’ and for the ‘evolution of a new project submission’ process.
The journeys were converted into wireframes, which followed a number of iterations.
Once the wireframes were finalised they were turned into concept designs ready for usability testing.
The final stages of the project consisted of working closely to review and test the proposed tool with the primary users.
