TfL Lettings is one of London’s largest landowners and offers a wide range of spaces for businesses and organisations of different sizes, from pop ups and small businesses to global brands.
This project was to completely re-design the lettings website.
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Senior UX Designer
Senior UX Designer, Project Manager, Back-end Developer, Front-end Developer, SEO Analyst, QA Analyst, DevOps Engineer, Account Manager
The project was kicked off by a remote internal stakeholder workshop with 8 participants using Zoom and Miro. The workshop consisted of tasks to define the problem, outline the project goals and risks.
Following the workshop 6 remote stakeholder interviews were conducted to dig deeper into the project goals and the specific needs of the website.
Key user journeys were defined to support the needs of the users and to demonstrate the various routes needed to solve the solution.
By working closely with the development team the key pages were wireframed using Figma, with a specific focus on the search functionality, ensuring the functionality of the designs meet the tech requirements, the user needs and the allocated time and budget.
The wireframes were quickly turned into prototypes ready for client reviews and usability testing.
Rapid prototyping, testing and iterating was carried out.
The prototypes were turned into final designs using the TFL’s design library as a guide.
Feature requirements and functional specification was completed and the project handed over to the development team.
For a complicated project, the simplest solution, can be achieved through collaboration and teamwork. In this instance working closely with the development team, exploring options together lead to the right search functionality for the end-user that met all the project and user needs.